Terms of Service

1. Acceptance of terms

By accessing or using the Cureva app, website (cureva.app), or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

These terms apply to all users, including individuals managing their own health, family members, caregivers, and any other persons who access the Service.

Definitions

In these Terms: "Cureva", "we" and "us" mean Cureva Health; "Eva" means the artificial-intelligence companion within the Service; "Patient" means a person whose health information is recorded in the Service; "Caregiver" means a person a Patient has connected to their account, being either a "Family Caregiver" (a relative, partner, friend or other unpaid supporter) or a "Professional Caregiver" (a nurse, aide or other person who provides care as an occupation); and "Health Information" means information about a person's health, medicines, vitals, symptoms, documents and related notes held in the Service. One person may be both a Patient and a Caregiver.

2. About Cureva

Cureva is operated by Cureva Health, based in British Columbia, Canada. The Service provides an AI-powered health companion ("Eva") that helps users track medications, log vitals, receive check-in reminders, alert family members, and generate health summaries for healthcare providers.

Eva is an AI assistant. She is not a licensed healthcare provider. She does not provide medical advice, diagnoses, or prescriptions. All medical decisions must be made by qualified healthcare professionals.

3. Eligibility

You must be at least 18 years old to create a Cureva account. If you are using Cureva on behalf of a family member (for example, an aging parent), you represent that you have their consent to manage their health information through the Service. Cureva is not for anyone under 18.

You may connect to, or act for, another person only with that person's knowledge and consent. If a person lacks the legal capacity to consent, you may act for them only if you are their lawful representative (for example, under a power of attorney or guardianship) and you must be able to show that authority to us on request. You are solely responsible for having the authority you claim.

4. Account registration

You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at [email protected] if you suspect unauthorized access to your account. You are responsible for all activity that occurs under your account.

You can delete your account at any time inside the app (Profile, then Delete account; caregivers: your profile, then Delete account). Deletion is permanent, and your data is removed as described in our Privacy Policy.

5. Subscription and billing

Free trial

Cureva offers a 7-day free trial. After the trial period, a paid subscription plan is required to continue using premium features.

Founding member plan

Founding members who join before the founding tier closes get a special locked rate for their first year of paid service. This rate is locked for that first year only. Standard pricing applies upon renewal.

Standard plans

Monthly and annual plans are available. Current prices are announced at launch and always shown in the app before you subscribe. Prices are subject to change with 30 days notice.

Cancellation & refunds

Monthly and Annual plans renew automatically at the end of each billing period until you cancel, and we remind you before a free trial turns into a paid plan. You may cancel your subscription at any time from within the app (Profile, then Subscription & Billing) or by emailing [email protected]. Nothing in this section limits rights you have under consumer law where you live.

Monthly plan: No refunds are issued once a monthly charge has been processed.

Annual plan: If you cancel an annual subscription, you will receive a refund for unused months, minus a minimum charge of one month. For example, if you cancel after two months, two months are kept and the remaining ten are refunded. If you cancel within your first month, one month is still charged and the rest is refunded.

For Monthly and Annual plans bought on our website, your card is collected at signup and is not charged until the 7-day free trial ends; you may cancel before then at no cost. The Founding plan has no free trial and is charged when you subscribe.

Purchases through Apple and Google

If you subscribe through the Apple App Store or Google Play, the purchase is processed, billed, managed and refunded by Apple or Google under their own terms, and the card-collection and refund terms above apply only to subscriptions bought directly from Cureva. You can manage or cancel a store subscription in your Apple ID or Google Play subscription settings. Deleting your Cureva account does not cancel a store subscription; cancel it in the store first.

Caregiver plans

Your first connected patient is free. Looking after more than one person requires a caregiver plan (up to 2, 5 or 25 patients). Caregiver plans are billed separately from any subscription you hold as a patient, renew monthly until cancelled, and may be cancelled at any time in the store or in the app.

6. Acceptable use

You may use Cureva only for lawful purposes and in accordance with these terms. You must not:

• Use the Service to provide false health information that could harm yourself or others
• Attempt to access another user's account or health data without authorization
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated systems to access the Service in a manner that imposes an unreasonable load
• Use the Service to harass, abuse, or harm any person

7. Health disclaimer

The information provided by Eva and through the Cureva Service is for informational purposes only and does not constitute medical advice. Cureva does not create a doctor-patient relationship between you and us. Never disregard professional medical advice or delay seeking it because of something Eva told you.

If you are experiencing a medical emergency, call your local emergency services (911 in North America) immediately. Do not use Cureva to seek emergency assistance.

Reminders and alerts are not guaranteed

Reminders, alarms, push notifications, text messages, emails and caregiver alerts depend on your device, its settings, mobile and internet connections, and third-party services outside our control. They may be delayed, missed or not delivered. Cureva does not monitor any person in real time, has no duty to do so, and is not an emergency, alarm-monitoring or clinical-monitoring service. Do not rely on the Service as your only means of remembering or supervising medication, or of learning about a health problem.

Photo confirmation is not verification

"Important medicine" asks you to take a quick photo of your pill or bottle before a dose counts as taken. Cureva does not read, identify or check the medicine in the photo, and the photo does not prove that you took it or that it was the right medicine. It is a reminder tool only. Confirmation photos are not saved. You remain responsible for taking your medicine as directed by your doctor or pharmacist.

8. Data and privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these terms by reference. Where we need your consent to process your health information, we ask for it separately when you set up your account, and you can withdraw it as described in the Privacy Policy.

9. Intellectual property

The Service, including all software, content, design, and branding, is owned by Cureva Health and protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

You retain ownership of all health data you provide to the Service. By using the Service, you grant Cureva a limited license to use your data solely to provide and improve the Service, as described in the Privacy Policy.

10. Content you share with other users

Some parts of the Service, such as display names, streaks, and leaderboard standing, may be visible to other users you're connected with or who participate in the same optional features. You're responsible for anything you choose to make visible in this way. Don't impersonate anyone, don't post anything abusive or unlawful, and don't share another person's health information without their permission. We may remove content or restrict access to these features if they're misused, and you can opt out of any visible leaderboard or streak feature at any time in your account settings.

Caregivers and shared care

A caregiver can only see and do what the person they look after has allowed, and that person can change or remove access at any time. A caregiver may chat with Eva about the person they look after; those conversations draw on information the patient has allowed the caregiver to see and count towards the patient's daily Eva message allowance. Family and professional caregivers are not employed or supervised by Cureva, and Cureva does not verify a caregiver's identity, qualifications or relationship. Caregivers must act with the patient's consent and in line with applicable law, and must not use the Service to monitor anyone without their knowledge. Eva's responses, including those given to a caregiver, are informational only and are not medical advice.

Caregivers: responsibilities and no relationship with Cureva

Cureva provides software only. We do not employ, engage, supervise, endorse or vouch for any Caregiver, and we do not provide care. No agency, employment, partnership, fiduciary or care relationship is created between Cureva and any Patient or Caregiver by use of the Service. A Professional Caregiver remains solely responsible for meeting their own professional, licensing, confidentiality and record-keeping obligations, and for obtaining any authorisations their work requires; use of the Service does not replace those obligations. Each Caregiver is responsible for how they use the Health Information they can see, and must keep it confidential and use it only for the Patient's care and as the Patient has allowed. A Patient may change or withdraw a Caregiver's access at any time, and a Caregiver may disconnect at any time. We may suspend or remove a connection or account where we reasonably believe the Service is being misused or a person's safety or privacy is at risk.

11. Limitation of liability

To the maximum extent permitted by applicable law, Cureva and its officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. In no event shall our total liability exceed the amount you paid to us in the 12 months preceding the claim.

Disclaimer of warranties. The Service, including Eva, is provided "as is" and "as available". To the maximum extent permitted by law, we make no warranty, express or implied, including of merchantability, fitness for a particular purpose, accuracy, completeness, uninterrupted or error-free operation, or that reminders or alerts will be delivered. Eva is generated by artificial intelligence, may be incorrect or incomplete, and its output must be checked with a qualified professional before you act on it.

What we are not responsible for. To the maximum extent permitted by law, we are not liable for the acts or omissions of any Caregiver or other user, for missed, late or undelivered reminders or alerts, for failures of your device, network or third-party services, or for decisions made or not made in reliance on Eva or on information in the Service.

Rights that cannot be excluded. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, for fraud, or any right you have under consumer-protection or privacy law that cannot be waived. Where such law applies, our liability is limited to the fullest extent it permits.

12. Indemnification

You agree to indemnify, defend, and hold harmless Cureva, Cureva Health, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Service or violation of these terms.

13. Dispute resolution and arbitration

You and Cureva agree to first try to resolve any dispute informally by contacting [email protected]. If we can't resolve it within 60 days, you and Cureva agree that the dispute will be resolved by binding arbitration on an individual basis, rather than in court, except that either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect its intellectual property.

Class action waiver: You and Cureva agree that any arbitration or claim will be conducted only on an individual basis and not as a class, consolidated, or representative action. Where applicable law does not permit enforcement of this waiver as to a particular claim, that claim (and only that claim) may proceed in court instead of arbitration.

This section does not limit any right you may have that, by law, cannot be waived by agreement, including rights under consumer protection or health data laws that specifically preserve your ability to bring a claim in court. Sections 12 and 13 do not apply to consumers who live in the European Union, the United Kingdom, Switzerland, Australia, Quebec or Ontario. They keep the right to bring claims in the courts of their home country or province, including class proceedings where their law allows, and Section 12 applies to them only to the extent their law permits.

14. Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Subject to Section 13 above, any disputes not resolved through arbitration shall be resolved in the courts of British Columbia, Canada.

15. General

Suspension and termination. You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms, if required by law, or to protect users or the Service. Sections that by their nature should survive termination (including 9, 11, 12, 13 and 14) will survive.

Eva usage limits. Eva chat is subject to a daily message allowance that varies by plan. Messages a Caregiver sends to Eva about a Patient count towards that Patient's allowance. We may change reasonable usage limits to protect the Service.

Entire agreement; severability; no waiver. These Terms and the Privacy Policy are the entire agreement between you and Cureva about the Service. If a provision is found unenforceable, the rest remains in effect, and the unenforceable provision will be applied to the fullest extent the law allows. Our failure to enforce a right is not a waiver of it.

Assignment. You may not transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition or sale of assets, on notice to you.

Events beyond our control. We are not responsible for any failure or delay caused by events beyond our reasonable control, including outages of internet, hosting, app-store or AI-provider services.

Electronic communications and language. You consent to receive notices from us electronically, including by email and in the app. If these Terms are translated, the English version prevails to the extent permitted by law.

16. Changes to these terms

We may update these terms from time to time. We will notify you of material changes by email at least 7 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated terms.

17. EU and UK users: additional rights

Not a medical device. Cureva is a wellness and medication reminder application. It is not intended to be a medical device under the EU Medical Device Regulation (MDR 2017/745), the UK Medical Devices Regulations 2002, or the medical device laws of the United States, Canada or Australia. Eva does not diagnose, treat, cure, or prevent any medical condition. Always consult a qualified healthcare professional for medical decisions.

Consumer right of withdrawal. EU and UK consumers have a 14-day right of withdrawal from digital service contracts under the Consumer Rights Directive (2011/83/EU) and equivalent UK law. However, because Cureva provides immediate digital access upon sign-up, you expressly consent to the service starting before the withdrawal period expires, and acknowledge that your right of withdrawal is lost once the service has been fully provided. If you withdraw during the withdrawal period after asking for immediate access, you pay only for the service used until then. This does not affect your right to cancel your subscription at any time going forward.

GDPR rights. EU and UK residents have rights under GDPR and UK GDPR including: access, rectification, erasure, restriction, portability, and objection. Exercise these rights at [email protected]. You may also lodge a complaint with your national data protection authority.

Governing law for EU/UK users. Notwithstanding Section 14, if you are resident in the EU or UK and applicable mandatory consumer protection laws in your country of residence provide you with rights that cannot be waived by contract, those mandatory rights apply in addition to these terms.

18. Contact

Questions about these terms: [email protected]